  |
Case Studies & ResearchDon't just take our word for it. Read about the impact of Crucial Conversations in organizations like Lockheed Martin, AT&T and Sprint. Past studies have indicated more than 60 percent of medical errors are caused by mistakes in interpersonal communication (JCAHO). All too often, well-intentioned people in healthcare institutions choose not to speak up when they’re concerned with behavior, decisions or actions of a colleague. The authors provide a series of recommendations for actions leaders can take to improve people’s ability to hold crucial conversations—making it safer for healthcare workers to speak up and eliminate medical errors. Learn how Crucial Skills can help you make difficult but necessary changes in your organization.
|
